LiveUpdates - Cyclone Debbie Statement From Daydream Island Resort and Spa Tuesday 11th April2017 important information regarding your booking following cyclone debbie Daydream Island Resort and Spa has announced that the popular Whitsundays Resort would bring forward its planned refurbishment for 2018. The resort will now stay closed ahead…

Cyclone Debbie Latest Updates

Live Updates – Cyclone Debbie

Statement From Daydream Island Resort and Spa – Tuesday 11th April 2017

important information regarding your booking following cyclone debbie

Daydream Island Resort and Spa has announced that the popular Whitsundays Resort would bring forward its planned refurbishment for 2018.  The resort will now stay closed ahead of a continuing clean-up and the beginning of works later in 2017 and it is anticipated that the newly refurbished Daydream Island Resort & Spa will be opening for guests in early 2019.   Please refer to our official statement below for more information.

As a result, we will unfortunately be unable to accommodate your booking on Daydream Island. Please note that our Reservations Team are currently working through all bookings in arrival date order, making cancellations and contacting each guest personally once your booking has been cancelled in the system. Should you have made your booking directly with Daydream Island Reservations and paid a deposit, your refund may take up 4+ weeks to be processed due to limited resources on island and intermittent disruption to systems following the cyclone.

We have also been in touch with all agencies which we partner with to communicate that Daydream Island will be cancelling all bookings and will not be charging the agent.   Should you have booked via a travel agent or via an online travel agency you will need to make contact with them directly to confirm if charges are still applicable which is at their discretion as we cannot confirm on their behalf.

If you have booked via a Luxury Escapes voucher for your accommodation stay on Daydream Island please contact the Luxury Escapes customer service team for terms, conditions and booking options.  

As we are experiencing a high volume of calls and emails we ask for your patience as we work through each booking in arrival date order and we will be in contact with you as soon as your booking has been cancelled to confirm.

Thank you for your patience and understanding during this time.

 

Statement From Daydream Island Resort and Spa – Monday 10th April 2017

Daydream Island $50 million Redevelopment Brought Forward

Australia’s Famous Reef Island to Reopen in 2018

Daydream Island Resort and Spa has announced that the popular Whitsundays Resort would bring forward its planned refurbishment for 2018.

The resort will now stay closed ahead of a continuing clean-up and the beginning of works later in 2017.

Daydream Island Resort & Spa announced in January that they will spend more than $100million on a significant refurbishment next year which will see major infrastructure upgrades including accommodation refurbishments as well as renovations to existing attractions and installation of new features which will transform Daydream into an upscale 4½ star world-class resort.

It is anticipated that the newly refurbished Daydream Island Resort & Spa will be opening for guests in early 2019.

Daydream Island Resort General Manager Dawson Tang said that following an assessment it was not feasible to invest money in reopening Daydream Island in the next few months only for it to close again for the refurbishment.

“We are determined to bring Daydream Island back to its spectacular best,” Mr Tang said.

“The level of support we have received from past guests and the community has been overwhelming.

“This decision for an extended closure has not been an easy one but will enable us to concentrate fully on restoring Daydream Island back to the top of the Queensland tourism industry.”

Daydream had previously announced that it would not accept guests until at least April 30th 2017 whilst it carried out a full assessment of the impact of Cyclone Debbie. Guests with forward bookings are being contacted to arrange the provision of refunds.

Major works will include redevelopment of the Arrivals pavilion, Reception, main Atrium area, Waterfalls restaurant, Lagoons bar, all room types and Mermaids Restaurant. Additionally, the Lovers Cove function area will be expanded and a new Asian-inspired restaurant will be built overlooking Mermaids Beach.

The resort’s conference facilities will be significantly revamped and expanded.

Over recent days, Daydream Island’s management team have met extensively with representatives of the State Government and other tourism industry bodies.

As part of these discussions the State Government has offered to assist in developing processes that will allow us to fast track the re-development of Daydream Island, particularly in relation to the various approvals that will be required.

“We want to work together with the Queensland Government to get the newly renovated luxury Daydream Island opened as soon as possible” Mr Tang said.

In line with this closure decision, Daydream is in the process of reviewing its resource and staffing needs to carry the resort through the refurbishment process. Many staff have already moved on to other jobs, and Daydream is working closely with other operators including Hamilton Island to assist with possible redeployments. 

“Our staff and resort managers have to be commended for the professional way they implemented our cyclone procedures in very difficult circumstances. We have received so many positive comments from guests about how they were looked after and reassured by our resort staff,” Mr Tang said.

“Whilst some redundancies will be necessary in the short term, we are doing everything possible to minimise this.

“We look forward to welcoming many of our staff back as well as guests old and new to the rebuilt Daydream Island next year.”

 

Statement From Daydream Island Resort and Spa – Tuesday 4th April 2017

Daydream Island Resort and Spa would like to provide the following information in response to some recent media reports regarding the evacuation of the island during Cyclone Debbie.

At approximately 11am on Saturday 25th March communication advising of the potential severity of the forthcoming weather event and advice for guests to consider their travel plans in the form of a letter was distributed to all rooms and also made visible on the check-in desk. 

The Harbour Master who controls the waterways issued an advice to operators including Daydream Island on Saturday 25th that they would be closing the ports and stopping water traffic operating from 6pm that evening. Daydream received this advice at approximately 3pm.

This was communicated immediately to guests to let them know that if they wanted to leave the resort they would have to do so that afternoon. 

In all approximately 15 guests decided to bring forward their departures and leave the island that afternoon. At that stage, the cyclone was tracking further to the north of The Whitsundays.

Regarding the evacuation of guests from Daydream Island on Thursday 30th March, Daydream was placed under control of the military for the evacuation and the military made the decision to get passengers to the Port of Airlie. Some passengers who had flights manifested for departures on that day were delivered to Hamilton Island Airport. 

We understand that there may have been a delay in the next steps for the guests on arrival at Port of Airlie, however Daydream was waiting for further advice and expected the guests to be met by the relevant authorities.  Fortunately all guests were soon bussed to Townsville as arranged by the authorities so that they were be able to start their journeys home.

It was not possible for guests to stay on Daydream any longer and Daydream management had done everything possible to assist however alternative accommodation in either Airlie Beach or Hamilton Island was not an option. 

Daydream provided refunds for accommodation and food free of charge for guests who were on island during the cyclone lock down.

We have thanked our guests for their understanding and their patience during a very difficult time and the overwhelmingly exceptional feedback we have received through our social media channels leaves us in no doubt regarding the positive way in which Daydream management assisted our guests through this difficult situation.

At this stage we are advising that we are unable to accept new arrivals to Daydream until Sunday 30th April, 2017. This date may be extended once we have assessed the full extent of the damage.

Daydream is still assessing the full damage sustained from Cyclone Debbie. Until such time as a decision can be reached on Daydream’s recovery, no decision has been made with regard to staff and all staff are currently being paid. 

Staff were provided with two nights, twin share rooms in the only available apartments and hotels in Airlie Beach. Accommodation operators were able to provide comfortable accommodation with generator power despite there also being no water.

As soon as Daydream Island can provide a more http://ambienbuy.net detailed update on its operations and reopening schedule we will do so immediately.

Our thoughts are with everyone in the community affected by Cyclone Debbie and its aftermath.

 
  • brad

    not good, i liked daydream island the most out of the other islands, hope the artificial reef is still good.

  • Brian Fraser

    my sister and people i no are there julie duprat havent heard from them .last heard was the eye of the cyclone was there then nothing hope all is ok

    • artwork@daydreamisland.com

      Hi Brian, We’d just like to reassure you that all guests are safe and accounted for. Telecommunications went down yesterday which may be the reason you can not contact them. Please check back on this page for updates as they come to hand.

  • Glad to hear that all are safe. I remember the wonderful time I had there 18 months ago and the friendly helpful staff. I hope that the resort has not been badly damaged. I will be back to the resort soon.

  • Sally Rebecca Andrew

    Hi guys
    Thanks for the update. Can you please make an official statement about guests arriving next week?

    • artwork@daydreamisland.com

      Hi Sally, we ask that you kindly contact our Reservations Team on 1800 075 040 or by email reservations@daydreamisland.com for assistance.

    • Sally Rebecca Andrew

      I have done as you have requested and I have been given no useful information. I have rung reservations and emailed. If we don’t get this information ASAP we can not alter our travel plans.

      • artwork@daydreamisland.com

        Hi Sally, We appreciate your patience at this time. If you have emailed reservations they will be in touch as soon as possible. Thanks again for your patience.

There’s no other island quite like Daydream, on Australia’s Great Barrier Reef. With a fringing reef a mere flipper’s kick from the beach and a Living Reef on the island itself, it’s an incredible place to not only live and learn about one of the world’s greatest natural wonders, but to experience it first hand.

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