LiveUpdates - Cyclone Debbie Statement From Daydream Island Resort and Spa Tuesday 11th April2017 important information regarding your booking following cyclone debbie Daydream Island Resort and Spa has announced that in the wake of substantial damage caused by recent Tropical Cyclone Debbie that the popular Whitsundays Resort would bring…
Cyclone Debbie Latest Updates
Live Updates – Cyclone Debbie
Statement From Daydream Island Resort and Spa – Tuesday 11th April 2017
important information regarding your booking following cyclone debbie
Daydream Island Resort and Spa has announced that in the wake of substantial damage caused by recent Tropical Cyclone Debbie that the popular Whitsundays Resort would bring forward its planned refurbishment for 2018. The resort will now stay closed ahead of a continuing clean-up and the beginning of works later in 2017 and it is anticipated that the newly refurbished Daydream Island Resort & Spa will be opening for guests in mid-2018. Please refer to our official statement below for more information.
As a result, we will unfortunately be unable to accommodate your booking on Daydream Island. Please note that our Reservations Team are currently working through all bookings in arrival date order, making cancellations and contacting each guest personally once your booking has been cancelled in the system. Should you have made your booking directly with Daydream Island Reservations and paid a deposit, your refund may take up 4+ weeks to be processed due to limited resources on island and intermittent disruption to systems following the cyclone.
We have also been in touch with all agencies which we partner with to communicate that Daydream Island will be cancelling all bookings and will not be charging the agent. Should you have booked via a travel agent or via an online travel agency you will need to make contact with them directly to confirm if charges are still applicable which is at their discretion as we cannot confirm on their behalf.
If you have booked via a Luxury Escapes voucher for your accommodation stay on Daydream Island please contact the Luxury Escapes customer service team for terms, conditions and booking options.
As we are experiencing a high volume of calls and emails we ask for your patience as we work through each booking in arrival date order and we will be in contact with you as soon as your booking has been cancelled to confirm.
Thank you for your patience and understanding during this time.
Statement From Daydream Island Resort and Spa – Monday 10th April 2017
Daydream Island $50 million Redevelopment Brought Forward
Australia’s Famous Reef Island to Reopen in 2018
Daydream Island Resort and Spa has announced that in the wake of substantial damage caused by recent Tropical Cyclone Debbie that the popular Whitsundays Resort would bring forward its planned refurbishment for 2018.
The resort will now stay closed ahead of a continuing clean-up and the beginning of works later in 2017.
Daydream Island Resort & Spa announced in January that they will spend more than $50million on a significant refurbishment next year which will see major infrastructure upgrades including accommodation refurbishments as well as renovations to existing attractions and installation of new features which will transform Daydream into an upscale 4½ star world-class resort.
It is anticipated that the newly refurbished Daydream Island Resort & Spa will be opening for guests in mid-2018.
Daydream Island Resort General Manager Dawson Tang said that following an assessment it was not feasible to invest money in reopening Daydream Island in the next few months only for it to close again for the refurbishment.
“We are determined to bring Daydream Island back to its spectacular best,” Mr Tang said.
“The level of support we have received from past guests and the community has been overwhelming.
“This decision for an extended closure has not been an easy one but will enable us to concentrate fully on restoring Daydream Island back to the top of the Queensland tourism industry.”
Daydream had previously announced that it would not accept guests until at least April 30th 2017 whilst it carried out a full assessment of the impact of Cyclone Debbie. Guests with forward bookings are being contacted to arrange the provision of refunds.
Major works will include redevelopment of the Arrivals pavilion, Reception, main Atrium area, Waterfalls restaurant, Lagoons bar, all room types and Mermaids Restaurant. Additionally, the Lovers Cove function area will be expanded and a new Asian-inspired restaurant will be built overlooking Mermaids Beach.
The resort’s conference facilities will be significantly revamped and expanded.
Over recent days, Daydream Island’s management team have met extensively with representatives of the State Government and other tourism industry bodies.
As part of these discussions the State Government has offered to assist in developing processes that will allow us to fast track the re-development of Daydream Island, particularly in relation to the various approvals that will be required.
“We want to work together with the Queensland Government to get the newly renovated luxury Daydream Island opened as soon as possible” Mr Tang said.
In line with this closure decision, Daydream is in the process of reviewing its resource and staffing needs to carry the resort through the refurbishment process. Many staff have already moved on to other jobs, and Daydream is working closely with other operators including Hamilton Island to assist with possible redeployments.
“Our staff and resort managers have to be commended for the professional way they implemented our cyclone procedures in very difficult circumstances. We have received so many positive comments from guests about how they were looked after and reassured by our resort staff,” Mr Tang said.
“Whilst some redundancies will be necessary in the short term, we are doing everything possible to minimise this.
“We look forward to welcoming many of our staff back as well as guests old and new to the rebuilt Daydream Island next year.”
Statement From Daydream Island Resort and Spa – Tuesday 4th April 2017
Daydream Island Resort and Spa would like to provide the following information in response to some recent media reports regarding the evacuation of the island during Cyclone Debbie.
At approximately 11am on Saturday 25th March communication advising of the potential severity of the forthcoming weather event and advice for guests to consider their travel plans in the form of a letter was distributed to all rooms and also made visible on the check-in desk.
The Harbour Master who controls the waterways issued an advice to operators including Daydream Island on Saturday 25th that they would be closing the ports and stopping water traffic operating from 6pm that evening. Daydream received this advice at approximately 3pm.
This was communicated immediately to guests to let them know that if they wanted to leave the resort they would have to do so that afternoon.
In all approximately 15 guests decided to bring forward their departures and leave the island that afternoon. At that stage, the cyclone was tracking further to the north of The Whitsundays.
Regarding the evacuation of guests from Daydream Island on Thursday 30th March, Daydream was placed under control of the military for the evacuation and the military made the decision to get passengers to the Port of Airlie. Some passengers who had flights manifested for departures on that day were delivered to Hamilton Island Airport.
We understand that there may have been a delay in the next steps for the guests on arrival at Port of Airlie, however Daydream was waiting for further advice and expected the guests to be met by the relevant authorities. Fortunately all guests were soon bussed to Townsville as arranged by the authorities so that they were be able to start their journeys home.
It was not possible for guests to stay on Daydream any longer and Daydream management had done everything possible to assist however alternative accommodation in either Airlie Beach or Hamilton Island was not an option.
Daydream provided refunds for accommodation and food free of charge for guests who were on island during the cyclone lock down.
We have thanked our guests for their understanding and their patience during a very difficult time and the overwhelmingly exceptional feedback we have received through our social media channels leaves us in no doubt regarding the positive way in which Daydream management assisted our guests through this difficult situation.
At this stage we are advising that we are unable to accept new arrivals to Daydream until Sunday 30th April, 2017. This date may be extended once we have assessed the full extent of the damage.
Daydream is still assessing the full damage sustained from Cyclone Debbie. Until such time as a decision can be reached on Daydream’s recovery, no decision has been made with regard to staff and all staff are currently being paid.
Staff were provided with two nights, twin share rooms in the only available apartments and hotels in Airlie Beach. Accommodation operators were able to provide comfortable accommodation with generator power despite there also being no water.
As soon as Daydream Island can provide a more detailed update on its operations and reopening schedule we will do so immediately.
Our thoughts are with everyone in the community affected by Cyclone Debbie and its aftermath.
Update 30th March as at 4pm
Following the evacuation earlier this afternoon of all guests from Daydream Island we can advise that 116 staff have also been evacuated to the mainland.
We’d like to express our gratitude to all involved, including the authorities, military, airlines and our industry partners – especially Cruise Whitsundays and Hamilton Island.
Lastly, a special thank you to our incredible staff for their professionalism under extremely difficult circumstances and our guests for being very patient and cooperative.
Assessments are being carried out on the extent of damage to the island.
We are advising that we are unable to accept new arrivals to Daydream until Sunday 30th April, 2017. This date may be extended once we have assessed the full extent of the damage.
Update 30th March as at 3pm – For all arriving guests to Daydream Island
Due to the impact from tropical cyclone Debbie on the island, please be advised that we are unable to accept arrivals to Daydream Island for stays from today until Sunday 30th April 2017. Please note that this date may be extended once we have fully assessed the full extent of the damage.
Should you have a reservation confirmed during these dates we ask that you please be in touch with your travel agent or for direct bookings, the Daydream Island Reservations team via email firstname.lastname@example.org to gain an understanding of your options at this time.
As we are receiving a high volume of calls and emails we ask for your patience in receiving a response from our Reservations team. Thank you for your patience and understanding during this time.
Update 30th March as at 1pm
Daydream Island would like to advise that the Navy in collaboration with Daydream Management has taken control of the situation on-island today.
Two vessels are evacuating all guests to either Hamilton Island or the Port of Airlie. This should be completed by 2pm today.
We are finalising options for staff to be evacuated today to the mainland also.
A Chinook helicopter has delivered 3000L of fresh water and supplies. We have received some diesel fuel from the navy to run our generators and have received some unleaded petrol from a commercial vessel.
We will provide further updates as soon as possible.
Update 29th March as at 5pm
Daydream Island has been working tirelessly today to get assistance from all relevant authorities including the local ferry operators, airlines and State and Regional Disaster Management Centres.
Unfortunately, the weather conditions in the region have still not been favourable and the Harbour Master has not given permission for any marine vessels to operate until the waterways are safe. In addition, we have been hampered by damage to key transport infrastructure both on Daydream and on regional roads and airports.
As such, we will not be able to transport any guests off the island today.
We are working closely with the airlines to facilitate flights out of Hamilton Island Airport from tomorrow. This will be dependent on the airport being fully operational. We are collating airline booking and travel information from guests to help facilitate travel out of the region as soon as possible.
We hope to receive further advice in regard to ferry and flight recommencements tonight or tomorrow and will advise this to guests when available.
We thank guests for their continued cooperation and patience as we try to assist with their travel.
Update 29th March as at 1pm
Daydream Island has spent the morning liaising with the relevant authorities and is endeavouring to take guests off the island as soon as possible.
At this stage, it is not certain when that will be possible as weather conditions in the region are still not ideal. Efforts are also being hampered by damage to key transport infrastructure on Daydream and in the region. We are hoping to get further clarity later today as to when commercial flights will resume out of The Whitsundays.
Town water supplies have been interrupted to the island. Bottled water is being provided to guests and we are endeavouring to make them as comfortable as possible.
We’d like to thank all our guests for their ongoing patience and cooperation during this difficult time.
We will provide further updates as soon as we have more information to hand.
Update 28th March as at 5pm
Daydream Island Resort and Spa has along with surrounding areas borne the brunt of Cyclone Debbie today.
Conditions were extreme with heavy rainfall and strong wind gusts causing damage to the resort and surrounds.
Every guest has been accounted for and are safe as are all our staff.
We pay particular thanks to our staff for making guests as safe and comfortable as possible under very difficult circumstances and to our guests for being very cooperative.
Whilst conditions are still dangerous outside we aren’t able to ascertain the full extent of damage, however we can initially advise the following has occurred:
- Extensive damage to vegetation across the island with many uprooted trees
- Significant damage to the resort’s jetty and pontoons
- The Rejuvenation Spa roof has been lifted with the premises suffering water damage
- General water damage to the Main Atrium and accommodation wings from the force of the driving rain
- A boardwalk section has lifted away
- Two of the three iconic Mermaid statues have been swept away
The resort’s priority at the moment is the ongoing safety of on-island guests and staff who will need to be taken off island as soon as practical.
Daydream Island is endeavouring to contact all guests arriving on Daydream in the near future.
The resort urges all guests due to arrive on Daydream Island up until this Friday 31st March to contact our reservations team on 1800 075 040 or by email email@example.com to get the latest update on their booking.
We would like to thank the many well-wishers who have passed on their support and we wish the entire community the best as the recovery process soon begins.
Further updates on Daydream Island will be made as soon as possible.
Update 28th March as at 12 noon
Daydream Island has experienced the worst of the storm from Cyclone Debbie today.
The conditions have been extreme however every guest has been accounted for and are safe as are all our staff.
We will provide an update as soon as possible on the extent of damage. Thank you to everyone for the encouraging messages of support. Our staff have been wonderful in making guests as safe and comfortable as possible under very difficult circumstances.
We would urge all guests due to arrive on Daydream Island up until this Friday 31st March to contact our reservations team on 1800 075 040 or by email firstname.lastname@example.org to get the latest update on your booking.
Update 28th March as at 11.00am
Daydream has probably experienced the worst of the storm to this point.
The conditions have been extreme however every guest has been accounted for and are safe as are all our staff.
Once the rain and winds subside we will ascertain the extent of the damage and provide an update as soon as possible. Thank you to everyone for the encouraging messages of support.
Update 28th March as at 6.30am
Tropical Cyclone Debbie slowed down overnight, however extremely strong winds and rain have been experienced on Daydream throughout the night.
Guests are all in good spirits and our wonderful staff are busy preparing breakfast. We are currently on generator power but telecommunications are in tact. Thanks for all your support and positive thoughts, we will keep you posted throughout the day as Debbie get closer.
Update 27th March as at 4pm
As Cyclone Debbie tracks to the Queensland Coast Daydream Island Management has activated all steps in line with its cyclone policies and procedures.
Daydream Island is well prepared for these events and has processes in place to deal with cyclonic conditions. Safety for all guests and staff is our highest priority.
All guests have been advised to remain in their rooms or the Main Atrium area – which are cyclone rated — for the next 24 to 36 hours depending on the path of the cyclone.
Every three hours in line with the release of updates from the Bureau of Meteorology assessments are made and appropriate steps are taken.
The resort’s guests have been communicated with regularly and kept up to date with the latest developments. Guests will be updated as often as possible.