Terms & Conditions


Below are terms and conditions for Daydream Island Pty Ltd web pages and products. It is important to be aware that certain circumstances relating to location or product nature may affect minor variations for specific destinations or products. These variations are reflected in the terms and conditions contained within each web site, and should be read in conjunction with the following:

Rates Validity 
All prices are valid for dates indicated. Unless otherwise stated, rates are quoted in Australian Dollars. Accommodation prices do not include transfers or meals unless indicated. Children’s rates are based on the use of existing bedding in the room and prices for additional bedding are available upon request and additional charges will apply. Rates are subject to change without notice.

All quotations are subject to availability and are not guaranteed until the booking is confirmed and deposited.

Full payment is processed at the time of making a booking. Credit Card surcharges apply and will be automatically charged in addition to your total deposit at the following percentages: AMEX 3.36%, DINERS 3.36%, MASTERCARD 1.25% and VISA 1.25%. Please note, payments are only taken on room rate and do not include any add on packages you may select during your reservation process. These add on packages will be on your room account to pay on arrival at the resort.

Cancellation Policy 
All cancellations must be received in writing, either via email, facsimile or via the on-line booking engine.  100% cancellation fees will apply to any booking confirmed on the Website Only Deal.  For all general bookings travelling 01 Apr 14 – 18 Dec 14, 05 Jan 15 – 17 Dec 15, 09 Jan 16 – 31 Mar 16; cancellation fees will apply if your booking is cancelled within 7 days of arrival or in the case of a non-arrival; in this event the Resort will charge a fee equivalent to the first night’s accommodation. For all general bookings travelling 19 Dec 14 – 04 Jan 15, 18 Dec 15 – 08 Jan 16; cancellation fees will apply if your booking is cancelled within 14 days of arrival or in the case of a non-arrival; in this event the Resort will charge a fee equivalent to the first night’s accommodation.

Accommodation - Check In / Check Out Times 
Check in is 2pm and check out is 10am unless otherwise advised.

Some operators have extensive booking, payment and cancellation conditions. These will be advised to you in writing at the time of booking. Each operator reserves the right to alter itineraries where necessary in the event of circumstances beyond their control, and that they may consider to impact on the safety of their guests, passengers and clients.

Group And Incentive Travel 
All group and conference rates are specially contracted rates negotiated for a particular group. Terms and conditions also vary to standard holidays. All information will be provided upon enquiry.

Duty of Care
Daydream Island Pty Ltd would like the opportunity to rectify or provide assistance in any incident including injury and service dissatisfaction and therefore any such situation must be reported to us as soon as possible.

Travel Insurance
We recommend that you purchase Travel Insurance to include cover for involuntary cancellation of your holiday and airfare.

Payment Options
We invite you to submit credit card payments via the secure reservations link on our Website.

Transfer Information

Launch transfers are required to access Daydream Island Resort and Spa and are operated by Cruise Whitsundays, a third party company. Accommodation rates do not include transfers unless indicated and are an additional cost. Daydream Island Reservations can book these on your behalf by calling 1800 075 040 with your arrival and departure details.

There are no same day ferry transfers to Daydream Island on any flights that arrive after 3.30pm into Proserpine Airport.  This includes guests travelling on Jetstar JQ 830 from Brisbane to Proserpine Airport. In addition, there is no ferry transfer from Daydream Island to Hamilton Island Airport to connect with the Cairns flight QF2504. 

For further information on how to get to Daydream Island Resort and Spa please visit:

Careers | Environment | Privacy Policy | Terms & Conditions | Contact Us


Call 1800 075 040