COVID-19 Safe Plan

Daydream Island Resort remains committed to operating in accordance with the public health orders of the Queensland and Australian Federal Government in response to COVID-19. A COVID Safe Health Management Plan is in operation at Daydream Island Resort which is in line with the current Queensland Government regulations. The COVID Safe protocols will be constantly reviewed and may change without notice to keep in line with Queensland Government regulations. 

We request that guests continue to observe government required social distancing, hygiene practices and travel restrictions. If you are feeling unwell or display any symptoms, please do not travel to Daydream Island and contact our reservations team to postpone your holiday.

Guests visiting Daydream Island can be assured that;

  • Daydream Island will address pre-screening, social distancing, enhanced hygiene and WHS requirements to protect staff and guests
  • We have prepared and trained staff on infection control and newly adapted business procedures
  • Cashless payment is preferred. We would prefer all guests to use contactless payment throughout the Island for all services.
  • We have created cleaning policies, procedures and checklists tailored to our Resort environment
  • We have implemented a COVID Safe Business Plan and Risk Register
  • COVID Clean has been tailored to the health directives enforced by the Queensland Government  

 

 

Our Cleanliness Commitment

Daydream Island Resort prides itself on taking care of our guests, staff, and community and we are doing everything we can to ensure the wellbeing, health and safety of our guests and team members. We will continue to deliver our high standards of cleanliness and hygiene throughout the Resort along with additional preventative cleaning measures to minimise the risk of any transmission.

We have elevated our cleanliness processes throughout the Island, and we will be using hospital-grade disinfectants recommended and supplied by Ecolab, a global leader in hygiene technologies and service, with increased cleaning of public areas and our accommodation rooms. We will also be adjusting our food and beverage operations to ensure the highest level of hygiene standards and enforcing social distancing measures.

We are undertaking the following measures to maintain a healthy environment:

  • Individual guest amenity cleaning kits and personal-use sanitizer/wipes for guests
  • Visible sanitizer stations in all high traffic public areas and back of house spaces
  • Reinforcement of personal hygiene, proper hand washing and use of hand sanitisers
  • New operating procedures to integrate social distancing signage and signals
  • Reduced contact and physical interaction at check-in and check-out
  • Encourage touchless transactions for all payments throughout the Resort
  • Increased cleaning schedules with elevated sanitization of all common areas and high touch surfaces
  • Implementation of various social distance guidelines within all public spaces
  • Operational changes to food & beverage standards and service protocols

 

 

Our Travel Advisory Policy – COVID-19

Updated 14th August 2021, subject to change

CHECK IN QLD APP

Check in and you’re good to go!

We’re using the new Check In Qld app to help keep you COVID safe when you visit Daydream Island.

All you need to do is:

  • visit www.covid19.qld.gov.au/check-in-qld for links to download the app from Google Play or Apple App stores prior to arriving to the island
  • enter your details once when you first open the app
  • open the app when you arrive to Daydream Island
  • select ‘Check in Now’ and scan or enter our QR code available in our arrivals lounge

Using this digital check in means your details will be stored securely by the Queensland Government for 56 days to assist with COVID-19 contact tracing (if needed). The Check In Qld app is safe, secure and private. By using it, you are helping Queensland’s pubs, clubs, restaurants and cafes to stay open, and you can visit us with confidence, knowing you can be contacted quickly and easily if there is any risk of exposure to the COVID-19 virus.

Face Masks 

  • You must wear a face mask in the following settings:
    • Queensland airports
    • domestic flights in Queensland
    • vehicles transporting people to and from quarantine hotels
  • $200 on the spot fines apply.
  • Read more about face masks.

Please visit the Queensland Government website here for the latest COVID-19 updates
 

TRAVELLING TO QUEENSLAND

If you have been in a declared COVID-19 hotspot in the last 14 days you will not be allowed to enter Queensland, except for a limited range of people who can enter for essential purposes.

From 1am AEST Saturday 19 June 2021 you must complete a declaration to enter Queensland from anywhere in Australia or New Zealand that is not a declared COVID-19 hotspot.

Queensland has two types of declarations, a Queensland Travel Declaration and a Queensland Border Declaration Pass.

You must complete the right declaration for your situation before you travel to enter Queensland. If conditions change or you need to update your travel details, you’ll need to complete a new declaration with updated details. Queensland residents must also complete a declaration if they are returning home from interstate or New Zealand.

Find out more about these declarations and travelling to Queensland.
Apply for a travel declaration or a border pass.

DECLARED HOTSPOTS

The following locations are currently declared COVID-19 hotspots:

  • Australian Capital Territory – all of Australian Capital Territory from 1am AEST Saturday 14 August 2021.
  • Victoria – all of Victoria from 1am AEST Saturday 17 July 2021
  • New South Wales – all of New South Wales from 1AM AEST Friday 23 July 2021. 

If you have been in a declared COVID-19 hotspot in the last 14 days you will not be allowed to enter Queensland, except for a limited range of people who can enter for essential purposes.

Entering Queensland from a hotspot

Anyone who has been to a hotspot in the last 14 days or since their identified start date (whichever is shorter) will not be allowed to enter Queensland, unless they are a Queensland resident or are allowed to enter for a limited range of essential purposes.  Anyone allowed to enter will need to complete 14 days mandatory quarantine. Find out where you will have to quarantine.

See more information about Travelling to Queensland.

Find out more about:

IMPORTANT NOTE: If you have booked accommodation at Daydream Island Resort and you are impacted with the border restrictions and/or you are a declared COVID-19 hotspot or have tested positive to COVID-19 within 14 days of travel please contact us immediately so that we can assist you with rescheduling your accommodation. We have a NEW flexible cancellation policy across all bookings & packages to allow for any further changes to COVID related travel and/or border restrictions implemented by Queensland Government. Please refer to our cancellation policies stated below.

 

COVID-19 SAFETY MEASURES BEFORE YOU ARRIVE

Please do not travel to Daydream Island if you meet any of the following criteria as if you do arrive at Daydream Island you will not be granted entry;

  • If you have been in a Queensland Government declared COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter).
  • If you have been in close contact with a confirmed case of COVID-19. Please follow all Queensland Heath guidelines and isolte yourself for 14 days from the date of the last contact with the confirmed case.

As part of our COVID Safe plan protocols, you will be asked to provide information about your previous travel and residential details through a pre-screening process prior to boarding the ferry transfer and/or during check-in at the Resort. If you are showing flu like symptoms and/or have traveled from a declared COVID hotspot you will be denied entry to Daydream Island and requested that you self isolate and to get checked by medical professionals at your own expense. Daydream Island will not be liable for any out of pocket expenses incurred. We suggest you take out travel insurance before your travel anywhere, just in case you have to change or cancel plans.

Should you have a booking at Daydream Island Resort and be affected by these regulations from the Queensland Government please contact our Reservations team on 1800 888 288 or reservations@daydreamisland.com 

 


COVID-19 Cancellation Policy

Updated 30th June 2021, subject to change

BOOK WITH CONFIDENCE

To put your mind at ease for your future travel to Daydream Island we are offering extra flexibility and support for all new and existing bookings made directly through daydreamisland.com, email and our Reservations team before the 31st October 2021.

The following cancellation policy applies to all bookings & packages booked and confirmed prior to 31st October 2021 which are impacted by any COVID-19 related travel and/or border restrictions implemented by the Queensland Government.

Our Cancellation Policy:

  • For all new and existing reservations booked on our Best Flexible Rates or any of our Packages up to 7 days prior to check-in your first night deposit will be retained as credit for a future booking or a free change of date for travel within the next 12 months will be provided. Whilst no booking fees will apply, date changes will be subject to availability and any difference in rate. Should the reservation be cancelled within that 7-day window, a 100% cancellation fee applies. (Please note that credit card fees are non-refundable)
  • For reservations booked on our Pre-Paid or Non-Refundable Rates up to 7 days prior to check-in a free change of date for travel within the next 12 months will be provided. Whilst no booking fees will apply, date changes will be subject to availability and any difference in rate. Should the reservation be cancelled, a 100% cancellation fee applies.(Please note that credit card fees are non-refundable)


Contact our reservations team on 1800 888 288 or reservations@daydreamisland.com to assist with any questions you may have, to reschedule your booking, or provide a credit if you cannot travel.

Third Party Bookings

If bookings have been made via a third-party online website (eg Booking.com, Agoda.com, Expedia.com), travel agent or tour operator, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions

Group Bookings

Please note that our cancellation policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the group booking conditions and contact the group organizer for more information