Daydream Island Resort | COVID-19 INFORMATION

COVID-19

AN IMPORTANT MESSAGE FROM DAYDREAM ISLAND

 

Following the Australian Government’s announcement Sunday 22nd March 2020 restricting all non-essential travel and enforcing social distancing, Daydream Island Resort has made the decision to place further restrictions onto the island as your health and well-being are of utmost importance to us.

Daydream Island Resort is advising guests who hold bookings from 25th March to 31st May 2020 not to travel to the Island. We understand this is short notice and will create disruption to travel plans. We will be doing all that we can to support our guests during this time.

What is most important right now is to ensure everyone follows the government advice to avoid the spread of COVID-19 – even if that means we miss out on welcoming people for their hard-earned holidays.

Due to long call wait times, we would respectfully ask guests not to contact our reservations call centre and instead our reservations team will be in touch with you. We are working through the most urgent travel dates on a rolling basis and for those guests who have booked directly with us we will offer either a choice of a refund or credit for travel at a future date. Please be patient with us - it may take us a few days to reach all guests.

If you have not booked with Daydream Island Resort directly and you have used a travel agent or via an online travel agent, you will need to speak with them directly about your reservation and their terms.

We are closely monitoring all information provided by the Australian Government in relation to the COVID-19 situation and we will provide further updates as they come to hand.

We appreciate your understanding and our entire team look forward to welcoming you back to Daydream Island Resort as soon as we can.