COVID-19
Updated on 10th December 2021
 

Daydream Island Resort and Living Reef remains committed to operating in accordance with the public health orders of the Queensland and Australian Federal Government in response to COVID-19. The COVID Safe protocols will be constantly reviewed and may change without prior notice to keep in line with Queensland Government regulations.

With recent announcement of Queensland border reopening on 17th December 2021, a number of restrictions will be implemented for unvaccinated people over 16 years of age including non-essential leisure activities which impact hospitality venues and holiday experiences.

In accordance with these restrictions, as of 17th December 2021, Daydream Island Resort and Living Reef will require all guests over 16 years of age to be double vaccinated with a valid proof of vaccination in order to enjoy all the island facilities.

Daydream Island Resort and Living Reef reserves the right to deny access to guests who chooses to travel within a mandated self-quarantine period or do not provide a valid proof of vaccination. If you are not vaccinated, please be informed that you will  have a restricted access to island facilities, which will impact your Daydream Island experience. In accordance with the health directive only fully vaccinated guests can visit our restaurants and bars.

Keeping everyone safe including our guests, employees and the Queensland community is our priority at Daydream Island Resort and Living Reef. Thank you for your understanding and co-operation. As the information is being frequently updated,  please check Queensland Government’s Health website and  Australian Government Department of Health for up-to-date information.

Guests visiting Daydream Island can be assured that;

  • Daydream Island will address pre-screening, social distancing, enhanced hygiene and WHS requirements to protect staff and guests
  • We have prepared and trained staff on infection control and newly adapted business procedures
  • Cashless payment is preferred. We would prefer all guests to use contactless payment throughout the Island for all services.
  • We have created cleaning policies, procedures and checklists tailored to our Resort environment
  • We have implemented a COVID Safe Business Plan and Risk Register
  • COVID Clean has been tailored to the health directives enforced by the Queensland Government  

 

 

Our Cleanliness Commitment

Daydream Island Resort prides itself on taking care of our guests, staff, and community and we are doing everything we can to ensure the wellbeing, health and safety of our guests and team members. We will continue to deliver our high standards of cleanliness and hygiene throughout the Resort along with additional preventative cleaning measures to minimize the risk of any transmission.

We have elevated our cleanliness processes throughout the Island, and we will be using hospital-grade disinfectants recommended and supplied by Ecolab, a global leader in hygiene technologies and service, with increased cleaning of public areas and our accommodation rooms. We will also be adjusting our food and beverage operations to ensure the highest level of hygiene standards and enforcing social distancing measures.

We are undertaking the following measures to maintain a healthy environment:

  • Individual guest amenity cleaning kits and personal-use sanitizer/wipes for guests
  • Visible sanitizer stations in all high traffic public areas and back of house spaces
  • Reinforcement of personal hygiene, proper handwashing and use of hand sanitizers
  • New operating procedures to integrate social distancing signage and signals
  • Reduced contact and physical interaction at check-in and check-out
  • Encourage touchless transactions for all payments throughout the Resort
  • Increased cleaning schedules with elevated sanitization of all common areas and high touch surfaces
  • Implementation of various social distance guidelines within all public spaces
  • Operational changes to food & beverage standards and service protocols

 

 

Our Travel Advisory Policy – COVID-19

November 2021, subject to change

CHECK-IN QLD APP

Check-in and you’re good to go!

We’re using the new Check-In Qld app to help keep you COVID safe when you visit Daydream Island.

All you need to do is:

  • visit www.covid19.qld.gov.au/check-in-qld for links to download the app from Google Play or Apple App stores prior to arriving to the island
  • enter your details once when you first open the app
  • open the app when you arrive to Daydream Island
  • select ‘Check-in Now’ and scan or enter our QR code available in our arrivals lounge

Using this digital check-in means your details will be stored securely by the Queensland Government for 56 days to assist with COVID-19 contact tracing (if needed). The Check-In Qld app is safe, secure and private. By using it, you are helping Queensland’s pubs, clubs, restaurants and cafes to stay open, and you can visit us with confidence, knowing you can be contacted quickly and easily if there is any risk of exposure to the COVID-19 virus.

Please visit the Queensland Government website here for the latest COVID-19 updates
 

IMPORTANT NOTE: If you have booked accommodation at Daydream Island Resort and you are impacted with the border restrictions and/or you are a declared COVID-19 hotspot or have tested positive to COVID-19 within 14 days of travel please contact us immediately so that we can assist you with rescheduling your accommodation. We have a NEW flexible cancellation policy across all bookings & packages to allow for any further changes to COVID-related travel and/or border restrictions implemented by Queensland Government. Please refer to our cancellation policies stated below.

 

 


COVID-19 Cancellation Policy

November 2021, subject to change

BOOK WITH CONFIDENCE


The below policies apply to bookings made from the 1st of December 2021. For all bookings made prior to the 1st of December 2021, please refer to your confirmation for the applicable terms and conditions.

Standard Cancellation Policy

  • A first-night deposit is required at the time of booking
  • The final balance is required 7 days prior to arrival
  • The first-night deposit is refundable up until 14 days prior to arrival
  • Cancellations received within 14-8 days of arrival will forfeit the first-night deposit as a cancellation fee
  • Cancellations or amendments received within 7 days of arrival will forfeit 100% of payments made
  • No shows or early departures will forfeit 100% of payments made

Non-Refundable Cancellation Policy

  • Full prepayment is required at the time of booking
  • No refunds or amendments permitted
  • In the event of a cancellation or no show, 100% of payment will be forfeited


Direct Bookings

The following terms and conditions apply to direct bookings & packages booked and confirmed prior to 31st December 2021 which are impacted by any COVID-19 related travel and/or border restrictions implemented by the Queensland Government.

  • For all new and existing bookings booked directly with Daydream Island Resort, 100% of payments received will be retained as a 12 month credit for a future booking.

Contact our reservations team on 1800 888 288 or reservations@daydreamisland.com to assist with any questions you may have, reschedule your booking, or provide credit if you cannot travel.

Third-Party Bookings

If bookings have been made via a third-party online website (eg Booking.com, Agoda.com, Expedia.com), travel agent or tour operator, please contact them directly – we have advised these companies of our cancellation policy and you should refer to their terms and conditions

Group Bookings

Please note that our cancellation policy does not apply to travel associated with a Group booking. For guests with Group reservations (e.g., for meetings, events, or conferences), please review the group booking conditions and contact the group organizer for more information