Booking Terms & Conditions | Daydream Island Resort
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Booking Terms & Conditions

Thank you for visiting our website www.daydreamisland.com (Site). This website is owned and operated by CCIG Investments Pty Ltd (ACN 602 89 145) (CCIG) trading as Daydream Island Resort.  By accessing and/or using the Site and related services, you agree to these Terms and Conditions, which include our Website Terms and Conditions (available at https://www.daydreamisland.com/terms-conditions) the Booking Terms and Condition set out below and our Privacy Policy (available at https://www.daydreamisland.com/privacy-policy) (Terms). You should review our Privacy Policy, the Website Terms and Conditions and these Terms carefully and immediately cease using our Site if you do not agree to these Terms. 
In these Terms, 'us', 'we' and 'our' means CCIG trading as Daydream Island Resort and our related bodies corporate.


1.    Making a booking
To make a booking or purchase a product or service using the Site or over the phone, you must:
(a)    be at least 18 years of age;
(b)    possess the legal right and ability to enter into a legally binding agreement with us; and
(c)    agree and warrant to use Site in accordance with these Terms.

2.    Collection Notice 
(a)    We collect personal information about you in order to respond to your enquiries, process your bookings, provide you with information and provide you with booking services and accommodation and for purposes otherwise set out in our Privacy Policy at https://www.daydreamisland.com/privacy-policy.
(b)    We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers, booking agents and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you. We may also disclose your personal information to recipients that are located outside of Australia, including to our web hosting providers, data centres, booking processing providers and/or payment processing providers located in United States of America and Japan.
(c)    Our Privacy Policy explains: 
(i)    how we store and use, and how you may access and correct your personal information; 
(ii)    how you can lodge a complaint regarding the handling of your personal information; and 
(iii)    how we will handle any complaint. 
If you would like any further information about our privacy policies or practices, please contact us by email at [email protected] or calling Director of Sales & Marketing on 02 9474 7400 or +61 2 9474 7400 if calling from overseas.
(d)    By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms. 

3.    Booking
(a)    All bookings, including those made via the Site, are made subject to these Terms and the person making the booking will be deemed to have accepted these Terms on behalf of all persons who will be staying at the resort under the booking once any payment is made in relation to the booking.
(b)    Unless specified otherwise, any prices, fees or charges which are specified or referred to in these Terms are shown in Australian dollars.


4.    Photographic identification
(a)    When you check-in you will be asked to provide photographic identification.
(b)    If you are unable to provide such identification your booking may be cancelled and you may be liable to pay us an amount equal to the full booking amount plus any other costs incurred by us in connection with the booking.  Accordingly, any pre-payment you have made in relation to the booking will be forfeited to us under this term.

5.    How to book
(a)    Bookings can be made online via the Site or direct by emailing reservations at [email protected] or calling Reservations on 1800 075 040 or +61 7 4948 8488 if calling from overseas. 
(b)    Wedding inquiries or bookings can be made by emailing the Sales Team at [email protected] or calling them on +61 2 9474 7400.
(c)    Event inquiries or bookings can be made by emailing the Sales Team at [email protected] or calling them on +61 2 9474 7400.
(d)    Bookings are subject to the availability and applicable pricing at the time of the booking and some conditions and/exclusions may apply including but not limited to minimum stay requirements.

6.    Rates validity
(a)    Any price displayed on the Site is an estimate only of price and the price will only be confirmed once a payment is made on the booking and you receive written advice from us that the payment has been received and the booking has been confirmed.
(b)    Any confirmed price is subject to change if:
(i)    a payment which is due on a booking is not received by us by the date the payment is due; or
(ii)    there is a change in or imposition of a government charge, tax or levy which entitles or necessitates us changing the price of your booking.
(iii)    any details relating to your booking are amended, for example your dates of stay, your room or suite type or the number of persons staying under your booking, in which case clause 13 will apply.
(c)    If the price of a booking is changed under clause 6(b), you may pay the new price for your booking or cancel your booking and receive a full refund.
(d)    All group and conference prices are negotiated for each individual group.
(e)    If you reasonably believe a written confirmation or invoice which has been provided to you is incorrect, you can request us reissue that written confirmation or invoice and you may either pay the amount specified on the reissued written confirmation or invoice by the date which it is specified as being due, or cancel your booking.

7.    Credit card payments
(a)    Payments may be made from the Site by Visa, MasterCard, American Express. Diners, JCB and Union Pay. 
(b)    The following surcharges will apply: 
(i)    3.36% for all Amex, Diners, JCB and Union Pay credit card transactions; and
(ii)    1.25% for all MasterCard and Visa credit card transactions.

8.    Payment
(a)    A deposit of 20% of total accommodation cost must be received by us immediately to confirm your booking.  If the booking is cancelled, the deposit is kept as a non-refundable administration fee. 
(b)    The remaining amount of your accommodation cost will be charged 7 days prior to arrival. 
(c)    Any additional costs incurred (such as food and beverages) will be payable to us on check out. 
(d)    You agree to comply with any terms and conditions of any of our third party agents or contractors that process your booking and/or payment from the site, including via linked websites.
(e)    Once the deposit of your booking has been made, confirmation of that payment and your booking will be sent to you via the email address you provided at the time you made the booking. 
(f)    We reserve the right to cancel or amend your booking in the event of a computer, website or system error which results in the display or communication of an incorrect room rate or other incorrect details relating to your booking. We will advise you as soon as possible in the event of such an error.

9.    Quotations
(a)    All quotations are subject to availability and are not guaranteed until the booking is confirmed and deposited.
(b)    The currency applicable to any quoted rates will be specified with the quoted rate.  All quoted rates are subject to change at any time until full payment is received.
(c)    Quoted rates are inclusive of all compulsory government or regulatory charges and taxes (including GST) where applicable.
(d)    Quoted rates do not include transport to or from the island or items of a personal nature including but not limited to laundry, telephone, taxis, meals or transfers, airport taxes), unless otherwise indicated.
(e)    Some rates which are quoted are valid only for a minimum number of nights and if the number of nights included in your booking changes the rate may also change.
(f)    For information on rates for Children, Infants and extra persons, please refer clause 22.

10.    Tours, cruises and diving
Some operators have extensive booking, payment and cancellation conditions. These will be advised to you in writing at the time of booking. Each operator reserves the right to alter itineraries where necessary in the event of circumstances beyond their control, and that they may consider to impact on the safety of their guests, passengers and clients.

11.    Transfer information
(a)    Launch transfers are required to access the resort and are operated by a third party. 
(b)    We are in no way the supplier of the transfer services and to the extent permitted by law we are not liable for any failure or delay by the third party in providing the transfer services, nor for any act, error, omission, default or negligence of the third party.
(c)    Accommodation rates do not include transfers unless indicated and are an additional cost. 
(d)    For transfer enquiries, you may contact us by calling 1800 075 040, or + 61 1800 075 040 if calling from overseas, with your arrival and departure details.
(e)    Please refer to the Cruise Whitsundays website at www.cruisewhitsundays.com/transfers for further transfer information and timetables.
(f)    For further information on how to get to Daydream Island Resort please click here https://www.daydreamisland.com/

12.    Cancellation policy
(a)    You may cancel your booking by providing notice in writing:
(i)    by email to [email protected]; or
(ii)    via the Site’s online booking system.
However, to the extent permitted by law, any amount paid by you to us in respect of your booking may be subject to cancellation fees.
(b)    The cancellation policy for each booking is the applicable policy outlined in the accommodation rate selected at the time of booking. 

13.    Amendments
(a)    All amendments are subject to the availability and applicable pricing in respect of the resort at the time the amendment is requested.
(b)    Amendments may be requested: 
(i)    by emailing to [email protected];
(ii)    via the Site’s online booking system; or
(iii)    calling us on 1800 075 040 or + 61 1800 075 040 if calling from outside Australia. 
(c)    If the rate which applies to an amended booking is greater than the rate which applied to the original booking, you must pay the difference along with any amendment fee in full at the time the amendment is approved.

14.    No-shows or terminations 
The no-show and termination policy for each booking is the applicable policy outlined in the accommodation rate selected at the time of booking.

15.    Booking credit
(a)    If you are issued with Booking Credit to be applied to future accommodation with us such credit will be valid for 12 months from the day the credit is issued. 
(b)    Booking Credit may only be used to pay for bookings at the resort.
(c)    Booking Credit may only be used to pay for the accommodation portion of your booking and may not be used for non-accommodation items such as transfers, laundry, telephone, additional services, tours or taxes or any other amount not included in accommodation rates.
(d)    To redeem Booking Credit you must make your booking via telephone by calling 1800 075 040, or + 61 1800 075 040 if calling from outside of Australia.
(e)    Any stay to be fully or partly paid for using Booking Credit must be booked and paid for in full prior to the expiry of the 12 month validity period.
(f)    Any Booking Credit not redeemed at the expiry of the 12 month validity date will be forfeited in its entirety to us.

16.    Check-in
(a)    Standard check-in time is 2:00pm but times may vary.
(b)    If you wish to guarantee your ability to check-in prior to 2:00pm you must book an additional night’s stay for the night immediately preceding your stay and pay the applicable rate for that additional night.

17.    Check-out: standard
Standard check-out time is 10:00am but times may vary from time to time and you should confirm the check-out time with us prior to your scheduled check-out day.

18.    Late check-out 
(a)    If you wish to check-out later than the standard check-out time you must obtain approval from us at least 12 hours prior to your scheduled check-out time or book an additional night’s stay for your current room or suite for the date you are scheduled to check-out.  Late check-out or an additional night’s stay is subject to room/suite availability, and is not guaranteed.
(b)    We may approve a request for late check-out in our absolute discretion.
(c)    If you check-out after 10:00am the following additional charges may be applied to your account and will be payable by you on check-out:
(i)    a surcharge as advised on arrival or during your stay, based on booking and room/suite type, for every hour after 10:00am that you fail to check-out will be payable; or 
(ii)    if you check-out after 3pm a charge equivalent to the full daily rate which applies to your booking.

19.    Security deposits for bookings 
(a)    You must provide a credit card authorisation or imprint when you check-in.
(b)    This authorisation may be used to cover incidental items including but not limited to telephone charges, security bond or deposit for any breakages or damage incurred during your stay or cleaning charges in excess of the normal level of cleaning.
(c)    The pre-authorisation process validates your credit card, and protects both the cardholder and merchant from increasing fraud incidents.
(d)    The pre-authorised amount is set aside by the card issuer for a period of up to 14 days from the date of pre-authorisation and the pre-authorisation will affect your available funds balance or spending limit. For more information on this practice please contact your card issuer.
(e)    Once a pre-authorisation has been made, we cannot release, remove or lower the authorised amount, until we process the final account on departure. This is a restriction imposed by the card issuer, and cannot be negotiated.
(f)    Where a credit card is not available a minimum $100 per night cash deposit will be required on check-in.

20.    Booking allocation
(a)    In the unlikely event that we cannot provide accommodation that you have booked, we will at no additional expense to you relocate you into an alternative property which in the reasonable opinion of us is of comparable quality and in a comparable location.
(b)    If a property of comparable quality in a comparable location is not available, we may relocate you to a property of less comparable quality or less comparable location in which case we will pay you an amount which we reasonably believe represents the difference between the rate payable for the alternate property and the rate paid by you for the resort.
(c)    Should you wish to be relocated to an alternative property other than the property chosen by us under this term, you will be required to pay any difference in price between our choice of property and your chosen property.
(d)    If you and us cannot agree on an alternative property under this clause then you may request us to cancel your booking and issue you with a refund for the full amount of that booking less any amounts which you owe to us, if any.

21.    Kids Club 
Additional charges may apply if you wish to use the Kids Club and you may obtain information on the Kids Club and charges by contacting us directly.

22.    Child policy 
(a)    For the purposes of these Terms:
(i)    Adult means a person aged over 18 years;
(ii)    Youth means a person aged between 13 years and 18 years;
(iii)    Child or Children means a person or persons aged between 4 years and 13 years; 
(iv)    Toddler means a person aged between 1 year and 4 years; and
(v)    Infant means a person under the age of 1 year.
All ages will be determined from the date at which accommodation commenced. 
(b)    Subject to the clause 22(d), Children, Toddlers and Infants sharing a room or suite with their parents or guardians may do so free of change if using existing beds and linen and not exceeding the maximum occupancy for the given room/suite type. 
(c)    Children, Toddlers, Infants and Youths may not stay in any room or suite without an Adult.
(d)    Additional charges will apply if extra beds or linen (including rollaways, sofa beds or cots) are required. These are charged at the extra person rate. Extra person rates will be charged on a Room Only basis, unless otherwise stated. 

23.    Facilities and services
(a)    Whilst care is taken to ensure that the description of facilities and services of the resort are accurate, these are continually being changed, upgraded, and on occasion taken out of service and if any feature/facility is essential to you in choosing a particular property, it is your responsibility to confirm with us prior to making your booking that the feature/facility will be available during your stay.
(b)    To the extent permitted by law, we are not liable for omissions, errors or changes to the facilities and services at a property, whether temporary or permanent.
(c)    Accommodation facilities listed may not apply to all suite or room types.

24.    Special requests
Whilst we attempt to satisfy all special requests, we do not guarantee that special requests can be accommodated.

25.    Maps and images
(a)    Map images, if shown, are for general information and may not necessarily reflect actual routings, locations or services provided.
(b)    Destination shots may have been supplied to us by third parties and we do not guarantee the accuracy of any destination shots.
(c)    Photos and suites and rooms and images of floor plans are indicative only. Actual suites and rooms may vary in decor and inclusions from those shown.

26.    Travel insurance
We accept no liability in the event of cancellation due to weather conditions. We strongly recommend that at the time of booking you purchase comprehensive travel insurance to cover items including but not limited to: loss of booking amount through cancellation, loss or damage to personal baggage, loss of money and medical expenses.

27.    Unaccompanied minors
(a)    All guests under the age of 18 must be accompanied by a responsible adult such as a parent, step-parent, guardian or other adult who has parental rights and responsibilities for the under 18 year old guest.
(b)    If a guest is found to be a person under the age of 18 who is not accompanied by a responsible adult, we may immediately cancel the guest's booking and the first or a further night’s accommodation may be forfeited to us under this clause.

28.    Third party products and services
(a)    Third party products or services are sometimes sold together with accommodation provided by us. In such circumstances the third party is entirely responsible for supplying the products or services to you and any involvement we have in facilitating your booking with the third party is as the third party's agent. We are in no way the supplier of the products and services and to the extent permitted by law we are not liable for any failure by the third party to provide the products or services, nor for any act, error, omission, default or negligence of the third party.
(b)    All third party coupons, vouchers, receipts and tickets are issued subject to the terms and conditions specified by those third parties.
(c)    We do not warrant the accuracy of any information, statements or representations made by third parties

29.    Release, indemnity and proportionate liability
(a)    To the extent permitted by the law, you agree to release, indemnify and hold harmless, us and each of our current and former officers, employees, contractors, sub-contractors/consultants (including their respective employees and contractors) and agents against, from and in respect of all expenses, costs, liabilities, claims, actions, proceedings, damages, judgments and losses of any kind whatsoever (including but not limited to consequential and economic losses, property loss/damage and damages for injury, including personal injury and death) arising out of, caused by, attributable to or resulting from your booking or your stay at the resort except to the extent such expense, cost, liability, claim, action, proceeding, damage, judgment or loss arose out of, was caused by, attributable to or resulted from our negligence, wrongful act or omission or breach of these Terms.
(b)    To the extent permitted by law the aggregate of our liability to you is limited to an amount not exceeding the amount paid by you for your booking.
(c)    Each indemnity in these terms and conditions is a continuing and independent obligation and survives the termination or expiry of these Terms.
(d)    Any incident including injury and service dissatisfaction and therefore any such situation must be reported to us as soon as possible.

30.    Loss and damage
Without limiting clause 29:
(a)    you will be responsible at all times for any loss or damage to our land, property and premises which has been caused by you or your invitees. You authorise us to deduct such amounts from your credit card (including the credit card supplied when you check in).  Without limiting the foregoing, you must pay any such amounts of loss or damage to us within 7 days of receiving notification of such amount from us.
(b)    any monies or other valuables, goods or vehicles that belong to you, brought in or on to the room, suite, resort or car park remain your responsibility and we are not responsible for their safekeeping.

31.    Consumer law
(a)    To the extent permitted by law, all conditions, warranties, guarantees, rights, remedies, liabilities and other terms implied or conferred by statute, custom or the general law that impose any liability or obligation on us are excluded under these Terms and Conditions.
(b)    Nothing contained in these Terms and Conditions excludes, restricts or modifies the application of any provision, the exercise of any right or remedy, or the imposition of any liability under the Australian Consumer Law or under any international consumer protection legislation, provided that, to the extent that such law permits us to limit our liability, then our liability is limited to:
(i)    in the case of services, supplying the services again or payment of the cost of having the services supplied again; and
(ii)    in the case of goods, replacing the goods, supplying equivalent goods or repairing the goods, or payment of the cost of replacing the goods, supplying equivalent goods or having the goods repaired.

32.    Events beyond control
(a)    We are not responsible for any loss arising out of any occurrences or conditions beyond its control, including but not limited to acts of terrorism, act of God, defects in vehicles, war, strikes, theft, delay, cancellation, civil disorder, disaster, Government regulations or changes in itinerary or schedule.
(b)    All travel documents, observance of laws and government regulations are your responsibility.

33.    Use of information
(a)    You consent and authorise us and each of our officers, employees, agents and contractors to collect, use and disclose your personal information for the purposes of administering your booking and providing you with any services associated with your booking.
(b)    You consent to information which you have provided to us as part of your booking being used by us and any of our related bodies corporate for the purpose of informing you about offers and promotions which relate to us or our related bodies corporate or properties owned or managed by us or our related bodies corporate.
(c)    We will not provide or disclose any information you have provided to us to third parties other than in accordance with our Privacy Policy (available at https://www.daydreamisland.com/privacy-policy). 

34.    Liability
To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

35.    Jurisdiction and governing law
Your use of the website and these Terms are governed by the law of Queensland, Australia and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in Queensland.

36.    Severance
If part or all of any clause of these Terms is illegal, invalid or unenforceable then it will be read down to the extent necessary to ensure that it is not illegal, invalid or unenforceable, but if that is not possible, it will be severed from these Terms and Conditions and the remaining provisions of these Terms and Conditions will continue to have full force and effect.