Please arrive 15 mins prior to your treatment start time to complete a consultation form and ensure you are ready for your treatment to commence as scheduled. Please notify us if you are running late so that we may accommodate you and adjust treatment accordingly.

Spa Manners

As a consideration we kindly request that noise is kept minimal to ensure all spa guests have a relaxing and enjoyable experience. Please switch off your mobile phone prior to entering spa facilities.


All cancellations require 24-hour notice. For last minute cancellations and appointment no shows  the full price of treatment will be charged as per our cancellation policy.


Your health and safety is important to us, during your first trimester of pregnancy some spa treatments may not be suitable. Please advise our friendly spa therapists if you are pregnant so we can amend  your treatment.


Please advise us of minor and/or major health conditions while completing your consultation card.  This is critical in case we need tailor the treatment to your specific needs. All information provided  is strictly confidential.


Our therapists have the utmost respect for your privacy and will keep any personal information completely confidential. It is our intention to provide a safe, welcoming environment so you can relax and enjoy your spa journey.


Please wear comfortable loose-fitting clothing, we will provide you with a robe to and a safe place  for you to keep any personal belongings to ensure a smooth transition into the treatment space.


It is recommended that you leave all personal or valuable belongings in your hotel room before your arrival at the spa. Prior to your treatment we will ask you to remove all jewellery and accessories,  these will be placed safely in a dish for you to collect on your way out. We are not accountable for  any lost belongings.


Our minimum age for treatments is 16 years old, Parental consent will be required for all guests under 18 years of age.

Alcohol and Specific Medications

Our spa runs under a no intoxication rule, the day of your treatment we advise you avoid having any alcoholic drinks as this is a health and safety hazard for you as our guest and in the case you come in whilst intoxicated we will cancel your treatment and a cancellation fee will apply. Certain medications can cause a negative impact from receiving a massage so please make us aware of any mediations you are taking for your safety.


Please contact our Tour Desk to pre-book your spa appointment. Bookings are essential. 

Contact Details:   Phone 07 4967 6316 |  Email: